Compliments, Comments & Complaints 

complaints policy

If you consider we are not meeting any agreed standards or If you have a complaint or concern about the service you have received from our doctors or practice staff, then please contact the Practice Manager, Charlotte Pike, who will respond to any complaint within 3 working days. We operate a practice complaints procedure as part of the NHS complaints procedure.

Download our Compliments, Comments & Complaints leaflet

If you wish to provide feedback or complaint following a consultation at a GP Access Hub, please click here.

You may also wish to contact the Health Complaints Advocacy Service (IHCAS). This service offers free and independent advocacy support, should you require it, when considering making a complaint.

Telephone: 0300 012 0122


Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW