Comments & Complaints Policy

complaints policy

If you consider we are not meeting any agreed standards or If you have a complaint or concern about the service you have received from our doctors or practice staff, then please contact the Assistant Practice Manager, Jenny Smith, who will respond to any complaint within 48 working hours. We operate a practice complaints procedure as part of the NHS complaints procedure.

Download our complaints leaflet (PDF file)

You may also wish to contact the Health Complaints Advocacy Service (IHCAS). This service offers free and independent advocacy support, should you require it, when considering making a complaint.

Telephone: 0300 012 0122

Email: helpdesk@healthwatchwestsussex.co.uk

Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW

 

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