NEW APPOINTMENT SYSTEM - 1ST SEPTEMBER 2019
We recognise that it has been difficult for patients to make a routine doctor appointment under our current system. The practice is therefore going to change the system from September to help free up more routine appointment availability.
In order to do this, we are 're-setting' the appointment rota from 1st September 2019.
We apologise that this is likely to cause problems booking appointments for doctors ahead into September until the new system starts.
We hope that this new system will improve on our routine availability while still enabling an excellent urgent/same day access. Patient Care Advisors / Receptionists will be able to book patients with some specific conditions, directly into the 'On the Day' system which should also free our duty team to see and advise more patients. Patients who are being followed up by their GP routinely, will be booked by their GP into an agreed appointment.
We would like to thank you for your patience during this time of transition.
SAME DAY / URGENT ADVICE
Please read our updated appointments leaflet. If you require same-day/urgent advice, you will now be placed on a Triage Telephone list which is viewed and managed by our duty team. Please be advised that when you call for same-day advice, the receptionists have been asked to obtain an indication of the problem. This allows the clinicians to rapidly assess which patients may need to be seen more urgently.
The Duty Team will telephone patients in order of priority and then in order of the time a patient has contacted. We request that patients call the surgery before 11.00 am where possible if they wish to be seen the same day. The Duty Team may ask patients to come in early to have investigations such as bloods or an ECG, before seeing a doctor. This is helpful so that the team can obtain a prompt diagnosis and arrange a treatment plan or in some cases, further tests at the hospital or admission.
If you will find it difficult to receive a call back at a certain time, please inform the receptionist taking the call so she can inform the Duty Team to avoid that time. Appointments will be available throughout the day, but need to be managed carefully by the Duty Team to ensure we see patients appropriately.
The Duty Team:
Debbie Bushby, Minor Illness / Triage Nurse
Stephen McNulty, Paramedic Practitioner
If you wish to see a doctor for a routine matter, you are still able to book appointments either by calling 01903 843400 or by using our online services (registered users only).
Please avoid telephoning the surgery on a Monday, following a Bank Holiday or before 10.00 am when the phone lines are very busy
Please note that that we will make every effort to book you in with your chosen doctor, however, this may not always be possible.
If when you call we are fully booked, you may either call back another day when more appointments are available, or - if you are unwell - our Duty Team will give you a call to make an appropriate appointment.
FOLLOWing UP WITH A DOCTOR
Where your GP has requested to see you again for a follow up appointment, please contact the Reception Team who will be able to book you in for an appointment up to four weeks ahead. We are only able to book ahead if your GP has instructed this appointment.
For further information about our new appointment system, please refer to this information leaflet.
If you cannot attend your given appointment please call 01903 843400 to cancel or reschedule. On average 60 people per month fail to turn up for their appointments without informing us.
These slots could be offered to another patient - please think of others when you can no longer attend or need your scheduled appointment.
Patients who are housebound or who are seriously unwell and are unable to attend the surgery should, where possible, telephone to request a home visit before 10.00 am. This will enable our duty team to call the patient back to assess the urgency of the visit and arrange a visit as appropriate by either our paramedic practitioner or by one of the available doctors. The doctor or paramedic may phone before visiting to assess the urgency of the visit.
Online Services / NHS app
If you’re a patient at our practice you can now use the new NHS mobile phone App to book appointments. If you already use SystmOnline you can continue to use it. You do not need to visit the practice to register. For more information click here.
You can also book your appointment online. Using SystmOnline online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.
The registration is simple - Download our internet access application form or ask a member of staff at reception.
If you wish to enquire about a Worthing Hopsital appointment, please call 01903 285097