Appointment System

Appointment system

Steyning Health Centre is currently implementing a new appointment system. Our Express Clinic will no longer operate and we are gradually reducing our Monday ‘on-the-day’ service to allow for more routine appointments which can be booked in advance.

If you require same-day advice, you will now be seen by one of our duty team or by a doctor who has availability after their morning surgery. Please be advised that when you call for same-day advice, the receptionists have been asked to obtain an indication of the problem. This allows the clinicians to rapidly assess which patients may need to be seen more urgently.

If you wish to see a doctor for a routine matter, you are still be able to book appointments either by calling 01903 843400 or by using our online services (registered users only).

Please note that you will be offered the first available routine appointment to see any doctor. You may request to see a specific doctor, but it may be necessary to wait a little longer as availability can vary.

For further information about our new appointment system, please refer to this PDF leaflet.

Cancelling Appointments

If you cannot attend your given appointment please call 01903 843400 to cancel or reschedule. On average 60 people per month fail to turn up for their appointments without informing us.

These slots could be offered to another patient - please think of others when you can no longer attend or need your scheduled appointment.

Home Visits

Patients who are housebound or who are seriously unwell and are unable to attend the surgery should, where possible, telephone to request a home visit before 10.00 am. This will enable our duty team to call the patient back to assess the urgency of the visit and arrange a visit as appropriate by either our paramedic practitioner or by one of the available doctors.  The doctor or paramedic may phone before visiting to assess the urgency of the visit.

Please see our Home Visit Policy (PDF) for more information