Appointment System

Appointments

CORONAVIRUS UPDATE – Steyning Medical Practice

We are currently only open between 8am and 6.30pm

Due to the current concerns regarding Coronavirus (Covid-19), with effect from today we will be operating a full telephone triage system.

If you need to see a doctor, a nurse or arrange a blood test, please telephone the surgery and the receptionist will put your name on a list for one of the clinical team to call you back.

PLEASE DO NOT COME TO THE HEALTH CENTRE unless you have been contacted first by one of the clinical team.

If you have a routine appointment that has already been booked, and you develop a fever or a new continuing cough, or feel that you have symptoms of Coronavirus infection, please do not come to the Health Centre, but telephone the Practice for advice.

We understand that these changes are likely to be inconvenient, but they are being taken to protect our population of vulnerable patients and our staff.  Thank you for your understanding.

attending your appointment

If you are advised to attend for an appointment, please arrive at you allocated time and use the intercom at the front door to speak to a receptionist.  Once your clinician has put on the appropriate Personal Protective Equipment (PPE), they will come to collect you from the front of the building. You will be given a mask to wear.

Please bear in mind that you will need to wait for your appointment outside the Practice and you will not be able to use the waiting room, so please wear suitable clothing for the weather. We kindly ask that you attend the appointment alone. If you are bringing a child to an appointment, we ask that only one parent accompanies them. We apologise for any difficulties that this may cause, we are taking these measures to protect our staff and patients. Thank you for your patience and understanding at this challenging time.

Econsult - online consultation services will be available from the 7th April 2020
Econsult - online consultation services will be available from the 7th April 2020

SAME DAY / URGENT ADVICE

Please read our updated appointments leaflet. If you require same-day/urgent advice, you will now be placed on a Triage Telephone list which is viewed and managed  by our duty team.   Please be advised that when you call for same-day advice, the receptionists have been asked to obtain an indication of the problem. This allows the clinicians to rapidly assess which patients may need to be seen more urgently.

The Duty Team will telephone patients in order of priority and then in order of the time a patient has contacted.  We request that patients call the surgery before 11.00 am where possible if they wish to be seen the same day.  The Duty Team may ask patients to come in early to have investigations such as bloods or an ECG,  before seeing a doctor.  This is helpful  so that the team can obtain a prompt diagnosis and arrange a treatment plan or in some cases, further tests at the hospital or admission.  

If you will find it difficult to receive a call back at a certain time, please inform the receptionist taking the call so she can inform the Duty Team to avoid that time. Appointments will be available throughout the day, but need to be  managed carefully by the Duty Team to ensure we see patients appropriately. 

The Duty Team:

Debbie Bushby, Minor Illness / Triage  Nurse

Stephen McNulty, Paramedic Practitioner

Sonja Watson, Advanced Nurse Practitioner

Duty Doctor

ROUTINE APPOINTMENTs

If you wish to see a doctor for a routine matter, you are still able to book appointments either by calling 01903 843400 or by using our online services (registered users only).   

Please avoid telephoning the surgery on a Monday,  following a Bank Holiday or before 10.00 am  when the phone lines are very busy

Please note that that we will make every effort to book you in with your chosen doctor, however, this may not always be possible. 

If when you call we are fully booked, you may either call back another day when more appointments are available,  or - if you are unwell - our Duty Team will give you a call to make an appropriate appointment.

FOLLOWing UP WITH A DOCTOR

Where your GP has requested to see you again for a follow up appointment, please contact the Reception Team who will be able to book you in for an appointment up to four weeks ahead. We are only able to book ahead if your GP has instructed this appointment.

For further information about our new appointment system, please refer to this information leaflet.

Cancelling Appointments

If you cannot attend your given appointment please call 01903 843400 to cancel or reschedule. On average 60 people per month fail to turn up for their appointments without informing us.

These slots could be offered to another patient - please think of others when you can no longer attend or need your scheduled appointment.

Home Visits

Patients who are housebound or who are seriously unwell and are unable to attend the surgery should, where possible, telephone to request a home visit before 10.00 am. This will enable our duty team to call the patient back to assess the urgency of the visit and arrange a visit as appropriate by either our paramedic practitioner or by one of the available doctors.  The doctor or paramedic may phone before visiting to assess the urgency of the visit.

Please see our Home Visit Policy (PDF) for more information

Online Services / NHS app

If you’re a patient at our practice you can now use the new NHS mobile phone App to book appointments. If you already use SystmOnline you can continue to use it. You do not need to visit the practice to register. For more information click here.

You can also book your appointment online. Using SystmOnline online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

The registration is simple - Download our internet access application form or ask a member of staff at reception.

hospital appointments

If you wish to enquire about a Worthing Hopsital appointment, please call 01903 285097